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Overpayment Information

Frequently asked questions regarding overpayment information

I got a call from the department. Was this a scam?

You should always be very mindful of imposters representing themselves as being from the department. Keep in mind we do make phone calls so receiving a  phone call from the department is not unusual. However, we will never ask for payment over the phone. We will never ask for your credit card information. We will never ask for your username or your password. You should never provide any of this information over the phone. When in doubt, hang up and call the unemployment hotline at (603) 271-7700.

How do I enter into a payment agreement with the department?

In order to enter into a payment agreement please fill out a FINANCIAL AFFIDAVIT and email the completed document to [email protected]. The department will then be in touch regarding your payment agreement. While your FINANCIAL AFFIDAVIT is pending, the department will not take any actions to collect your overpayment other than to offset future benefits. In addition,  any overpayments attributed to fraud or  failure to report earnings will be submitted for offset against your federal income tax refund.

You can fill in this form electronically using the free Adobe Acrobat Reader.

How do I request a waiver of my overpayment?

You are able to request a waiver of your overpayment by filling out a WAIVER REQUEST along with a FINANCIAL AFFIDAVIT and submitting both by email to [email protected]. NHES will then be in touch regarding a decision on your waiver request. While your waiver request is pending, the department will not take any actions to collect your overpayment other than to offset future benefits. In addition,  any overpayments attributed to fraud or failure to report earnings will be submitted for offset against your federal income tax refund.

You can fill in these forms electronically using the free Adobe Acrobat Reader.

I heard the department suspended some collection methods. What does this mean?

Due to the pandemic, the department has temporarily suspended wage garnishment, real estate liens, lawsuits and bank account levies. We would like to work with you to establish a payment agreement that is affordable based upon your current financial circumstances. In order to enter into a payment agreement please fill out a FINANCIAL AFFIDAVIT and email the completed document to [email protected].

You can fill in this form electronically using the free Adobe Acrobat Reader.

I filed an Appeal. Why am I being contacted about an overpayment?

If you have filed an appeal, no active collection efforts will be made regarding the determination(s) under appeal and you may disregard the demand notice(s). You will be contacted regarding next steps with your appeal.